Tagging – How We Keep Track of Your Clothes

When you drop off your clothes, every order is identified. This basically includes counting the items and describing them (e.g., shirt, blouse, slacks). Also noted is the drop off date and customer details. We then place a small, colored tag affixed to each piece of clothing with a safety pin or staple, and this tag remains attached to the clothing during the entire dry-cleaning cycle.

At our factory, DombaServ also generates an invoice, and information about the order (with thanks to ZIMRA) — including the customer’s name, address, and phone number — is entered into a computer. This helps to keep track of the order.

If a garment needs special attention, such as removing a red wine stain from a shirt or putting a double-crease in pant legs, there’s a special colored tag that gets affixed to that particular item of clothing. Once the clothing has been washed or dry cleaned, it goes through a quality check and the order gets re-assembled. This means the clothing is bundled together for the customer to pick up. Remember, every order is identified by a colored tag with a number on it so the person who re-assembles the order knows which shirts and which slacks go together and to whom they belong.